Prof Smog                     730 San Pablo Ave Bldg 5 Unit 1, Pinole, CA 94564     510-724-9753
 

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Smog Testing & Certification Station

DMV • Regular • Test Only • STAR
Hybrids • Cars • SUVs • Vans • Diesels • Trucks • Motor Homes & RV's

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Priorities


 

PRIORITIES 
? ON TIME APPOINTMENTS HAVE PRIORITY
? I USUALLY CHECK MESSAGES BEFORE I OPEN
? PARKED CARS HAVE PRIORITY OVER CARS NOT PARKED (ESPECIALLY IF THEY ATTEMPT TO BLOCK ACCESS OR ARE PUSHY)
? IF TWO COME AT CLOSE TO THE SAME TIME PREFERENCE WILL GO TO THE VEHICLE THAT I THINK WILL BE FASTER.  THIS MINIMIZES TOTAL WAIT TIME
? RUDE, DIFFICULT, OR PUSHY CUSTOMERS Lose THEIR PRIORITY AND GET TO WAIT OR MAY BE REFUSED SERVICE - WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE
? HONKING IS CONSIDERED RUDE
  • ON TIME APPOINTMENTS HAVE PRIORITY.
  • WE USUALLY CHECK MESSAGES BEFORE I OPEN.
  • PROPERLY PARKED CARS HAVE PRIORITY OVER CARS NOT PARKED (ESPECIALLY IF THEY ATTEMPT TO BLOCK ACCESS OR ARE PUSHY).
  • IF TWO COME AT CLOSE TO THE SAME TIME PREFERENCE WILL GO TO THE VEHICLE THAT WE THINK WILL BE FASTER.  THIS MINIMIZES TOTAL WAIT TIME.
  • RUDE, DIFFICULT, OR PUSHY CUSTOMERS LOSE THEIR PRIORITY AND MAY GET TO WAIT OR MAY BE REFUSED SERVICE - WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE, BLOCK PHONE NUMBERS, AND TO REQUIRE CASH PAYMENT.
  • HONKING IS CONSIDERED RUDE.
  • NOT SHOWING UP OR SHOWING UP LATE WITHOUT PROPER NOTICE IS INCONSIDERATE OF ME AND OTHER CUSTOMERS. When this is deliberate or appears deliberate, it is VERY rude. If you are not going to keep the appointment, DO NOT set it up in the first place. Our time is valuable also. HOWEVER, MISTAKES DO HAPPEN AND SOMETHING MAY HAVE COME UP UNEXPECTEDLY. IF THIS HAPPENS, PLEASE TRY TO REMEMBER TO INFORM ME. I NOW KEEP TRACK OF THIS. IF YOU HAVE A RECORD OF NOT SHOWING UP OR SHOWING UP LATE, IT IS POSSIBLE I WILL NOT SET UP AN APPOINTMENT FOR YOU OR WILL OVERLAP OR DOUBLE BOOK YOUR APPOINTMENT. IF THIS HAPPENS, YOU GET TO WAIT.
  • I TRY TO SCHEDULE APPOINTMENTS SO THAT THERE IS PLENTY OF TIME FOR EACH VEHICLE, HOWEVER SOMETIMES I DO GET BEHIND. I APOLOGIZE FOR WHEN THIS HAPPENS.
  • WHEN AN APPOINTMENT IS SET UP PLEASE REMEMBER THAT I NEED TO REPEAT IT BACK SO THAT WE BOTH AGREE ON THE RECORDED APPOINTMENT DAY, DATE AND TIME. THIS IS WHAT WILL USUALLY HAVE PRIORITY.
  • PLEASE ONLY SET UP THE APPOINTMENT IF YOU INTEND TO KEEP IT. IF YOU DO NOT INTEND TO KEEP IT, YOU ARE BEING RUDE AND WASTING OUR TIME. IF WE FIND THAT YOU MAY NOT INTEND TO KEEP IT, YOU MAY BE DOUBLE BOOKED AND THE OTHER BOOKING WILL HAVE PRIORITY EVEN IF YOU ACTUALLY SHOW UP.

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